Trust is one of the crucial criteria to make decisions when meeting strangers for the first time. Think about it. If you’re planning to buy an apartment, purchase the best computer for you, or choose where you will host your dinner date to celebrate a special occasion What would you do? Ask someone for their suggestions. When it comes to house you’ll get a lot of advice from realtors or agents to your family and friends. Naturally, you’re right to. It’s a huge expense. It can also impact your daily experience. If you pick the wrong home, you’ll be reminded of it every when you step through the doorway.
What about the more intimate moments like a meal บาคาร่า SA with your loved one? Don’t follow the right advice and then choose the wrong kind of restaurant for a birthday celebration or anniversary and you’ll be wasting time and spent your money. There’s no romantic ending to the night for you.
Casino Genie, independent online casino aggregator, has recently released an investigation that yielded some rather unexpected results. The main point is that casinos online have lost thousands of customers each day.
Jon Hingston, Customer Satisfaction Manager at Casino Genie, says, “Our survey of 2,500 online gamblers from over 100 online casinos shows that players want a more personal service. And one the key criteria of that personalized service is trust. Players want honesty and integrity. Sure this will cost the casinos more to manage but the upside will out weigh those costs. The survey figures show that players stay with a casino 5 times longer when customer service meets their expectation. So given this information what we now need to understand is how we can help casinos deliver this and fun experience too. “.
Why is trust important so important. These are the hardened gamblers who simply want to make cash, right? No. Hingston explain to us, “The bulk of players are new to gambling. And there is huge community of people who are put off by the complexity of the games, the language that we use is confusing and they feel out of their depth. If online casinos want to win advocates for life they need to be ‘your friend’. Behave like the friend at school who taught you the rules of baseball or English cricket without laughing at you. Then you can both enjoy the game more.”
Of the 2,500 casino online players Casino Genie surveyed just over 1,400 had played under 12 months. Only 24% of them were committed to one casino. Over 62% gambled at least four casinos.
It is interesting that of the players who gambled for longer than 12 months it was found that there was plenty of gamblers betting at casinos with four or more and 48 percent. Incredibly, for casinos online, 78% of those were cited as having bad customer service as the primary reason for their indecisiveness. Just 4% of gamblers found a casino they were completely loyal to. However, here’s the shocking truth. Every single one of those players said that the reason why they stayed with their favorite casino was because of their ‘excellent Customer Service’. It’s a bit of a shocker, isn’t it. What is it that makes my casino different from this?
The 100 gamblers has played in a ‘Top 20 casino. The smaller casinos are becoming more quickly, and reacting faster and playing the game with a smaller budget to be competitive in this area. It is beginning to show an impact.
